Booking terms and conditions
These terms apply to every booking made through RideKZ (ridekz.com, our WhatsApp line and our email addresses). Please read them before you pay. Version of 13 October 2026.
1. Who is who
"We", "us" and "RideKZ" mean GG Services Limited, a company registered in Hong Kong, which operates the RideKZ brand, takes bookings and receives payment. "The transport provider" means the licensed company or entrepreneur that performs your ride, and "the driver" means the person driving on the transport provider's behalf. "You" means the person who makes the booking and every guest travelling under it. The person who books accepts these terms for all guests.
2. How your ride is provided
We arrange your ride with a licensed transport provider and a licensed, insured driver who performs it on these terms. We are responsible for taking your booking accurately, selecting a vetted driver, passing on your instructions, collecting payment, handling changes, cancellations and refunds under these terms, and helping you if something goes wrong. The transport provider is responsible for the carriage itself: the vehicle, the driver, road safety, compliance with traffic and transport law and the compulsory insurance for the trip.
3. Booking and confirmation
You may request a booking through the form on our website, by WhatsApp or by email. A request or a price quote is not a booking. A booking exists only when we send a written confirmation by email or WhatsApp showing the route, date, pickup time, car class, number of guests and price. For day trips and tours, we send the confirmation after the 30% deposit is received. Please check the confirmation and tell us at once if anything is wrong. The evening before your trip, we send the driver's name, phone number and car plate. We may substitute a driver or car of the same or a higher class without notice.
4. Prices and what is included
Prices are in US dollars, per car, not per person, and are fixed at confirmation. Unless your confirmation says otherwise, the price includes: an English-speaking driver; fuel, tolls and parking; waiting time as set out in section 5; stops on request of up to 1 hour in total on transfers; bottled water; child seats on request; and normal luggage, including ski and board bags. For driver days, the price covers the hours and kilometres stated (for example 8 hours and 200 km); extra time or distance is quoted and agreed before it is used. For multi-day tours, the driver's own lodging and meals are included. Not included: park, museum and site tickets, gondolas, your meals and accommodation, tips and visa fees. Pickups between 23:00 and 06:00 carry the night surcharge shown for that route. A local guide is available from $100 per day.
5. Waiting time
At airports, we track your flight and the driver waits 90 minutes free from the actual landing time. At all other pickups (hotels, addresses, train stations, border posts), the driver waits 15 minutes free from the confirmed pickup time. Please message us if you are running late. Beyond the free waiting time, we will try to keep the car for you; extra waiting may be charged at a rate we tell you before it applies. If you do not appear and do not contact us within the waiting time plus 30 minutes, the booking is treated as a no-show.
6. Guests, luggage and child seats
The maximum number of guests is 3 in a sedan, 6 in a minivan, 4 in a 4x4 and 16 in a Sprinter, and every guest, including children, needs a seat with a seat belt. Each guest may bring one large suitcase and one carry-on; tell us in advance about extra or oversized items such as bicycles, golf bags or several ski bags, so we can send a car that fits them. Child seats and boosters are free but must be requested at booking with the children's ages; local law requires them for young children. Drivers may refuse to carry anything illegal or dangerous, and may refuse a guest who is violent, severely intoxicated or endangers safety, in which case no refund is due. Smoking, including e-cigarettes, is not allowed in the cars. Pets by prior arrangement only.
7. Changes
You may change the date, time, addresses or car class free of charge up to 24 hours before pickup, subject to availability; any price difference is charged or refunded. Later changes are accepted where we can. Changes made during a trip (extra stops, a longer route) are agreed with us or the driver in advance and may be charged. If we need to change your booking, for example because of a road closure, we will offer you an equivalent alternative or a full refund.
8. Cancellations and refunds
Cancellation is free up to 24 hours before pickup, with a full refund to your card within 5–10 business days. If you cancel less than 24 hours before pickup, transfers are refunded 50% and the deposit for day trips and tours is retained. No-shows are not refunded. If the authorities close a road, pass or border, or the weather makes the trip unsafe, you may choose a free new date or a 100% refund. Full details are in our payment and refund policy.
9. Borders and documents
You are responsible for having a valid passport, any visas, e-visas or permits required for your nationality, and for complying with customs rules. Border procedures, queues and opening hours are set by the authorities; our border pages are guidance, checked at the date stated, not a guarantee. If you are refused entry or exit, the trip is treated as performed up to that point.
10. Liability
The transport provider is liable for the carriage, including injury to guests and loss of or damage to luggage, in accordance with the law of the country where the carriage takes place and the transport provider's compulsory insurance. We are liable for our own failures, such as a booking we fail to arrange, and our liability is limited to the price you paid for the affected booking, except where the law does not allow such a limit, including for death or personal injury caused by negligence and for fraud. We are not liable for indirect losses such as missed flights, hotel nights or connecting tours, unless caused by our own negligence. Please keep valuables, passports and medication with you.
11. Force majeure
Neither we nor the transport provider are liable for failure or delay caused by events beyond reasonable control, including road, pass or border closures by the authorities, avalanches, floods, snowstorms, earthquakes, epidemics, military action, strikes or changes in law. In those cases you are offered a free new date or a 100% refund of what you paid for the part of the trip not performed.
12. Complaints
If something is not right, please tell us during the trip on WhatsApp +996 777 889 992 so we can fix it on the spot. Written complaints can be sent to booking@ridekz.com within 30 days after the trip. We acknowledge them within 2 business days and give a full answer within 14 days.
13. Governing law
These terms and any dispute arising from them are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have jurisdiction. If you are a consumer, this does not take away the protection of mandatory consumer law in your country of residence, or your right to bring proceedings there where that law allows.
14. General
If any part of these terms is found invalid, the rest remains in force. We may update these terms; the version in force on the date of your confirmation applies to your booking. Company details are on our legal page, and how we handle personal data is set out in our privacy policy.